Terms & Conditions

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Alex Renner Motors Garage LLC’s relationship with you in relation to this website.

The term “Alex Renner Motors Garage LLC” or “us” or “we” refers to the owner of the website whose registered office is Alex Renner Motors Garage, P.O.Box 283046, Dubai/ UAE. Our company registration number is 604448 Department of Economic Development, Dubai,UAE. The term “you” refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorized use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without Alex Renner Motors Garage LLC’s prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of Dubai and UAE.

Payment Terms & Conditions

  • “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
  • Visa and Master Card are accepted. Only UAE Currency ‘AED’ will be accepted for payment
  • We will not trade with or provide any services to OFAC and sanctioned countries.
  • Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
  • Cardholder must retain a copy of transaction records and Merchant policies and rules.
  • User is responsible for maintaining the confidentiality of his account.
  • Delivery policy/payment confirmation

    The customer will receive payment confirmation through email within 15min after the payment is done.

Easy Payment Plan (EPP)

EPP is available for all products and services from Alex Renner Motors Garage LLC on any repair invoices worth AED 10,000 and above
EPP is applicable for 3 & 6 months repayment schedule
EPP is applicable only to Alex Renner Motors Garage LLC approved banks
The repair bill for EPP has to be paid with the credit card at Alex Renner Motors Garage LLC premises in full upfront, once paid the client to call the bank and inform to switch the payment to EPP – Alex Renner Motors Garage LLC to verify that at the same time if needed.

Estimation Terms & Conditions

The above estimation has been prepared following a visual appraisal of the vehicle and constitutes the anticipated cost of repairs based upon this appraisal. Actual costs for repair may vary by up to twenty five percent and by agreeing to this estimation, the customer accepts and agrees to this possible variance. In the event the vehicle is not repaired at Alex Renner Motors Garage LLC a charge of Dhs/- 300 for Porsche Vehicles and Dhs/ – 400 for any other vehicle will be made for the appraisal. In the event further works are found to be required during the repair, these will be advised to the customer under a separate estimate.

Ferrari & Maserati Exclusive Warranty

To preserve the value of your car, Alex Renner Motors Garage LLC has created an exclusive warranty for our Ferrari & Maserati clients to help them not only to preserve the value of the car but also to have a “peace of mind” drive for their cars which are up to 7 years old and below 80000 km.

Advantages

The Alex Renner Motors Garage LLC Warranty offers numerous advantages:

  • The possibility of owning a Ferrari & Maserati with a pre-owned warranty coverage for your car
  • Replacement of spare parts and repair work covered by Alex Renner Motors Garage LLC Warranty
  • All work is carried out by highly trained and experienced technicians in Ferrari & Maserati
  • Improved residual value of the vehicle over time
  • During the warranty period, coverage will continue to be valid in case the vehicle is sold to a new owner
  • The roadside recovery service will be available whenever you need it at the earliest time possible but only if the vehicle is not in running condition
  • If you wish to upgrade or modify your car, the warranty shall not be voided if Alex Renner Motors Garage LLC approves the upgrade and the modifications and carries out the installation.

Requirements

  • The vehicle must be inspected by Alex Renner Motors Garage LLC and a condition report shall be issued to verify the vehicle’s current condition, to record its service history and any previous accidents (the “Condition Report”).
  • The vehicle’s mileage must not exceed 80,000 km and 7 years of age.
  • The vehicle must not have been: a) involved in a serious accident resulting in chassis damage, b) modified, c) stolen, d) taken part in competitions or track days and e) used for long or short term rental by car hire companies.

Subscribing to the warranty program is easy. Alex Renner Motors Garage LLC service advisors will be happy to explain to you the subscription process of the program.

Claiming, possible Warranty cancellations, Renewal, condition report and warranty transfer

  • Alex Renner Motors Garage LLC warranty is renewable every year and the Condition Report shall be issued on yearly basis before the renewal of the warranty in order to determine whether the vehicle still qualifies for the warranty.
  • In case the vehicle is sold, the Alex Renner Motors Garage LLC warranty is transferable at the time of sale of the car to the new owner for the remaining warranty period, but the warranty is not refundable. The new owner must read and accept the warranty Terms & Conditions, sign the Terms & Conditions otherwise the warranty shall not be valid for the remaining warranty period.
  • If the vehicle has a major accident during the warranty period and is not repaired at Alex Renner Motors Garage LLC premises or an official Ferrari dealership, the warranty shall be cancelled automatically.
  • Any Alex Renner Motors Garage LLC warranty repairs have to be conducted only at Alex Renner Motors Garage LLC premises and cannot be done by any other party.
  • If a fault cannot be duplicated or clearly identified while the car is for repair at Alex Renner Motors Garage LLC premises, Alex Renner Motors Garage LLC has the right to refuse the warranty claim
  • If the owner uses the car despite clear defects on the vehicle causing further damage and resulting in higher repair costs of the vehicle it would void the warranty immediately

Parts covered by the New Power extended warranty in detail:

    • Engine: crankcase and all internal components thereof, cylinder heads and valvetrain, oil radiators, head gaskets, oil sump and oil pump, variable valve timing adjusters, solenoid valve (oil seals and oil leaks in general not covered), ionizing ECU.
    • Ignition/Injection systems: Oxygen sensors, secondary air system (secondary air system pump and valves only).
    • Mechanical gearbox/ F1 gearbox: gearbox casing and differential housings, including all internal components.
    • F1 Power Unit: electric pump, valves; actuator, ECU, selected and engaged gear sensor (oil seals and oil leaks in general not covered).
    • DCT gearbox: gearbox and all internal components, ECU (oil seals and oil leaks in general not covered).
    • Power Transmission Unit: ECU; clutch (rubber gaiters excluded). PTU: all internal components (oil seals and oil leaks in general not covered).
    • Suspension and steering: complete steering box, suspension arm joints, power steering pump (excluding drive belt), toe-in-tie-rods, ECU for controls on steering wheel (oil seals and oil leaks in general not covered).
    • Cooling system: water pumps, fans (leaks in general not covered).
    • Air conditioning/heating: AC system control devices, AC compressor and climate control ECU.
    • Electrical system: alternator, starter motor, ignition coil, engine ECU, transmission ECU, crankshaft sensor, camshaft sensor, power window motors.
    • Fuel and induction system: injectors, throttle bodies, air flow sensor, intake manifold, pressure regulator, temperature sensors, fuel pipes, fuel pumps.
    • Brake system: hydraulic brake pump, brake pressure regulator and servo.
    • Bodywork: RHT roof function (wear, bodywork and paint defects, seals and water infiltration in general not covered).

Labour relative to the removal/installation and replacement of the aforementioned components. No replacement car will be given during the time of warranty repair and possible parts orders or parts delays.

Not covered in the warranty

Fluids, bulbs, grease, any oil or leaks, recovery if the car is not drivable, service intervals for the car, tires, brake pads and discs, clutch and related parts, normal wear and tear, interior sticky, leather and paint wear due to weather conditions, Accidents, fading or discoloration due to age, force majeure damages or vehicle mishandling, ignorance in services or warnings causing damages, after market car modifications & installation outside Alex Renner Motors Garage LLC, non functional parts will be replaced only (slight noise, slight vibration, potential problem or suspected parts should not be prompted by the client)

Porsche Special Terms & Conditions

  • Only Porsche related repairs are valid for the special offer and that will be advised from the Service Advisors at the time
  • Exchange parts discount will not be applied
  • oils, coolant and consumables are excluded from the parts discount
  • Paint jobs, polishing and interior cleaning, nitrogen filling and machine shop, recovery charges and any sublet labour not included for the discounts
  • Service packages (parts and labour) , extended warranty and condition report will not be consider for the discount offer since they are already discounted
  • Offer is limited only to specific time and car has to be booked, registered and received in the mentioned period of time to avail the offer
  • Confirmation for the booking will be given only based on availability. It is possible that we will suggest you next possible dates available as per the work load may be out of offer period. Hence advice to book it as soon as possible.

Sales Invoice Terms & Conditions

For settlement of this invoice we are able to accept payment in cash or by credit card only, cheques, either personal or company cannot be accepted. All parts replaced and billed under this invoice will be available for collection at the time of settling this invoice and collecting the vehicle. Alex Renner Motors Garage LLC does not store replaced parts after invoicing is completed and will accept no liability for the parts after this time.

All parts and labour undertaken as part of this invoice are warranted for a period of six months from the date of invoice. Please note that all tuning and modification works are done for motorsport use only and may not conform to regulations for road use.

Alex Renner Motors Garage LLC will accept no liability for the use of tuning products, intended for track use only, on the public highway.

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DIP 2, P.O. Box: 283046
Dubai, UAE
Email : info@armotors.ae

M : +971 56 178 2212
T : +971 4 8841470

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